How can we help you?

• Online on our website.
• By phone at +33 (0)3 20 19 19 19 — our team is available Monday to Thursday from 8:30 AM to 6:00 PM and Friday from 8:30 AM to 5:00 PM to advise you and take your orders (payment by credit card).
• By fax at +33 (0)3 20 61 11 10.
• By mail, sending your order form with your payment (cheque, transfer, administrative mandate…) to : 10doigts – 19 rue du Trieu de Quesnoy – CS 80023 – 59115 Leers, France.

Handling fees cover the preparation, packaging and transport of your order.

• Payment card : immediate and secure payment via the HiPay solution.
• Apple Pay : immediate and secure payment (available only for Apple users).
• PayPal : in one payment or in 4 instalments free of charge, reserved for individuals from €59 of purchase.
• Bank cheque : send your order form (to print after the 3rd step) with your cheque made out to 10doigts to : 10doigts – 19 rue du Trieu de Quesnoy – CS 80023 – 59115 Leers, France.
• Transfer, administrative mandate or third-party payer : send by mail or fax (+33 (0)3 20 61 11 10) your validated, stamped and signed order form, with a copy of the transfer order, the administrative mandate or the paying organisation's commitment voucher.

For payment by cheque or transfer, an email is sent to you upon receipt and registration of your order.

Yes! You are not required to pay by credit card : transfer, cheque, administrative mandate or third-party payer are all accepted.

Simply send us by email or fax (+33 (0)3 20 61 11 10) your validated, stamped and signed order form, together with either :

• a copy of the transfer order,
• the administrative mandate,
• the paying organisation's commitment voucher.

For payment by cheque or transfer, an email is sent to you upon registration of your order.

After validation, find your order at any time in your customer area and follow its progress :

• Standard order : shipped within 24 h to 48 h, then transport of 24 h to 48 h. A precise timeframe is shown during validation ; it takes into account product availability and warehouse workload (indicative, not contractual).
• Express order : shipped the same day if validated before 11 AM, delivered the next day before 1 PM.

If you select items marked “Available within 15 days” or “Available on xx/xx/xx”, we wait to receive them before shipping the entire order. This timeframe is indicative.

In case of delay, contact us : contact@10doigts.com or +33 (0)3 20 19 19 19.

• Personal address : delivery by La Poste with Colissimo tracking. If you are absent, a delivery notice lets you collect the parcel at your post office.
• Business address : private carrier, Monday to Friday from 8 AM to 5 PM. For schools, no delivery on Wednesdays or during school holidays, unless you request it.
• Pickup point : Mondial Relay, near your home or workplace. You are notified by email when the parcel leaves and again when it arrives at the pickup point.
• Express : Chronopost, to a pickup point, at home or at a business.

Each item shows a status :

If you are not fully satisfied, return the item to us, with our agreement, within 8 days of receipt for a refund.

Return shipping costs are the customer's responsibility and the item must reach us intact, in its original packaging.

Submit your request by email to contact@10doigts.com, attaching :

• your order number,
• the name of the item concerned and a photo.

10doigts does not deliver directly to the DOM-TOM. Please contact our distributors :

Discover our distributors page →

It's simple, you both win! As soon as your friend accepts the referral, they receive a €5 voucher. On their first order (€30 minimum, excluding shipping), your account is credited with a €5 voucher and 5 points in the loyalty programme valid for one year.

You can refer up to 10 friends, with an automatic credit on each first order.

It's simple, you can order it right here.

We deliver to the following destinations :

It's our free programme that rewards you every time you bring your creativity to life with us. You collect points on your orders and interactions, then exchange them for gifts or gift vouchers to add to your next order.

Membership is automatic and free : all you need is a 10doigts account. We even give you 5 welcome points as soon as you create your account!

Discover the loyalty programme →

There are several ways to collect points :

• Account creation : 5 points free.
• Place an order : €1 spent = 1 point.
• Referral : 5 points per friend (on top of the €5 voucher).
• Share a creation : 3 points per post.
• Leave a review : 1 point per review.

In 3 steps :

The catalogue adapts to your balance : the more you collect, the more generous the gifts.

• From 70 points : small creative material (stickers, pencils, dots…).
• From 160 points : aprons, colouring books, accessories.
• From 400 points : gift vouchers and great material kits.
• Gift vouchers : from €10 (400 points) up to €80 (2,500 points), to spend freely on the shop.

See all the gifts →

• Your points are valid for 1 year from their issue date.
• Your unlocked coupons are also valid for 1 year from their issue date.
• Points linked to an order become active 15 days after the parcel ships.

Don't let your points expire : make the most of them regularly on the online shop!

Everything is in your loyalty area, accessible from your customer account. There you'll find :

• your points balance in real time,
• your history (points earned, rewards unlocked),
• the full catalogue of available gifts.